ENUOFU MIRACLE

Managed comprehensive customer service operations, efficiently resolving inquiries and processing orders to ensure high client satisfaction and operational accuracy.

• Resolved an average of 30+ daily customer inquiries and issues efficiently, consistently achieving high levels of customer satisfaction and retention.
• Processed over 50 daily orders with 99% accuracy, ensuring timely product delivery and precise information dissemination to clients.
• Maintained comprehensive digital records of all customer interactions and transactions, enhancing data accessibility and streamlining follow-up processes.
• Fostered a positive customer experience through professional and friendly communication, contributing to repeat business and strong client relationships.

Oversaw comprehensive front desk and administrative functions, optimizing office efficiency and providing critical support to senior staff.

• Efficiently managed front desk operations, including greeting an average of 20+ daily visitors and directing 50+ incoming calls, ensuring seamless communication flow.
• Maintained meticulously organized physical and digital filing systems, enhancing document accessibility and streamlining office correspondence.
• Coordinated complex calendars and scheduled 15+ weekly appointments for senior staff, optimizing their time management and meeting preparedness.
• Provided comprehensive administrative support that ensured smooth daily operations, contributing to a highly organized and productive office environment.

Provided essential secretarial and administrative support, ensuring efficient communication, accurate record-keeping, and smooth operational flow for the initiative.

• Accurately recorded minutes for 10+ weekly meetings and prepared all official documents, ensuring precise record-keeping and timely information distribution.
• Managed internal communications across multiple departments, facilitating clear information exchange and maintaining comprehensive organizational records.
• Provided crucial administrative support that directly contributed to the successful execution of key initiatives, improving operational efficiency.
• Implemented streamlined processes for information flow, enhancing accessibility and collaboration across the organization.